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UML Lite

This diagram represents the AI processes concerned with Customer Services.

It is my first attempt at this so it is not proven and requires structured walkthrough before becoming a recommendation.

The image you see below is not a database diagram, it is a thought diagram which will have an explanation in my report/documentation.

This diagram is not to any certified standard, it is my own idea, but for a long time I have been thinking about researching UML and sreating my own standard called UML specifically for Non-IT personnel.

In my reseach you will see two sections : Agile and UML. You should study these before making any comments or recommendations about systems, you should appreciate what business stories are and you should be able to map out suggested processes diagramatically, traditionally as a flowchart.

It came to me after the event that there may be a UML standard for AI so I have tried to find one - which you can now see it in my research, my next task is to review this.